To facilitate processing your return as quickly as possible all returns must include:
- A copy of your delivery statement/ order number
- Return authorization obtained from our Customer Services team by contacting firstname.lastname@example.org
When returning the items, please ensure that all products are packed securely to prevent any damage via the post. (Please note: you are responsible for their condition until they are returned to us.) It is also highly recommended that you send your return goods via registered or tracked postage so that the package can be traced.
Please note that the cost of shipping the goods to you initially is not refundable.
All items must be returned within 7 days of receipt.