Unfortunately we are not able to offer exchanges at this time.
If you would like to return any items, please email us at office@glskinfitinstitute.com and let us know within 3 days of receipt of the goods. Please note that returns are only possible if the purchased items are unopened and unused. We will refund the cost of the goods, however you will be responsible for all return postage costs. Returns can be made once authorisation is completed by our Customer Services team.
To facilitate processing your return as quickly as possible all returns must include:
    • A copy of your delivery statement/ order number
    • Return authorization obtained from our Customer Services team by contacting office@glskinfitinstitute.com 

When returning the items, please ensure that all products are packed securely to prevent any damage via the post. (Please note: you are responsible for their condition until they are returned to us.)  It is also highly recommended that you send your return goods via registered or tracked postage so that the package can be traced.

Please note that the cost of shipping the goods to you initially is not refundable.

All items must be returned within 7 days of receipt. 

If you have ordered the wrong item, we will provide a full refund, however please note that the purchased items must be returned to us unopened and unused and you will be responsible for all postage costs.
Please send any returns to:

PO Box 474
Balwyn Victoria 3103

Please note return shipping charges are not refundable.

If you have not been able to collect your parcel the item will be returned to the GL SKINFIT INSTITUTE® Warehouse.

You will then be notified via email by us that your order has been returned. We will resend your parcel, however customers are responsible for the additional shipping charges to re-send any item/s.
Refunds will be processed as soon as the goods are received and verified as unused, unopened and in ‘as new’ condition. Please note, for credit card refunds we are only able to refund the total cost of the goods purchased. If there are shipping charges to be refunded, we can offer a ‘credit’ towards your next purchase or a refund via Paypal.
All successfully placed orders are dispatched within 24-48 hours. Our shipping carrier is Australia Post via the eparcel service. This is a fully trackable service within Australia. Shipping to capital cities is within 2-3 days from the time of postage and up to 7-10 days for more remote locations.
Where postage is applicable, postage is charged per order not per item ordered.
If you have not received your order please send us an email to office@glskinfitinstitute.com quoting ‘Order Delivery’ as your subject line and provide us with your order number so that we can reply to your query promptly.
First, your payment is processed. As soon as your payment is approved you will receive an email letting you know that the goods are going to be shipped to the address provided. Usual delivery times on standard shipping vary from 2-7 days from the time of postage, and longer for international shipping depending on your location. If you require express shipping on an order please email us on office@glskinfitinstitute.com
Once you have received your Order Confirmation’ email, the order is already being processed and so unfortunately we are unable to cancel it at that time.
Currency of transactions within Australia is in AUD and include GST.
All items available through the GL SKINFIT INSTITUTE® are in Australian dollars and include GST.
We work hard to ensure that your details are secure and we will never share them with any third party unless required to do so by law. We do not store your credit card details.

The GL Sites use the PayPal gateway for credit cards and PayPal purchases. When purchasing your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology to provide you with the safest, most secure purchasing experience. Our payment gateway is managed by one of the largest and most secure providers to the global market - PayPal. If you have any questions regarding our security policy, please contact our customer service support centre via office@glskinfitinstitute.com
Yes, your credit card will be charged as soon as you place your order and goods will only be dispatched once this payment has been approved by your debit or credit card provider, or PayPal. Generally goods are shipped within 24-48 hours.
If you have paid twice you can send us an email and we will refund the duplicate amount office@glskinfitinstitute.com You will be notified via email once the refund has been processed.
You will receive your Tax Invoice via email as soon as you have completed the payment process and you order has been confirmed. Please review and retain this email as this will be your proof of purchase.
f you are unable to find the answer to your question in the FAQ section, please send us an email at anytime on office@glskinfitinstitute.com and we will get back to you as soon as we can. Please include your phone number and let us know if you would like us to call you. .

For any queries not covered in the FAQs, please contact us via the Contact page or email office@glskinfitinstitute.com