All successfully placed orders are dispatched within 24-48 hours.

All orders of $100 and over are shipped free. All other orders are packed and shipped at a cost of $10.00 per order.

Our shipping carrier is Australia Post via the e-parcel service. This is a fully trackable service within Australia. Shipping to capital cities is within 2-3 days from the time of postage and up to 7-10 days for more remote locations.

For any queries not covered in the FAQs, please contact us via the Contact page or email

All successfully placed orders are dispatched within 24-48 hours. Our shipping carrier is Australia Post via the eparcel service. This is a fully trackable service within Australia. Shipping to capital cities is within 2-3 days from the time of postage and up to 7-10 days for more remote locations.
Where postage is applicable, postage is charged per order not per item ordered.
If you have not received your order please send us an email to quoting ‘Order Delivery’ as your subject line and provide us with your order number so that we can reply to your query promptly.
First, your payment is processed. As soon as your payment is approved you will receive an email letting you know that the goods are going to be shipped to the address provided. Usual delivery times on standard shipping vary from 2-7 days from the time of postage, and longer for international shipping depending on your location. If you require express shipping on an order please email us on
Once you have received your Order Confirmation’ email, the order is already being processed and so unfortunately we are unable to cancel it at that time.
Currency of transactions within Australia is in AUD and include GST.
All items available through the GL SKINFIT INSTITUTE® are in Australian dollars and include GST.
We work hard to ensure that your details are secure and we will never share them with any third party unless required to do so by law. We do not store your credit card details.

The GL Sites use the PayPal gateway for credit cards and PayPal purchases. When purchasing your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology to provide you with the safest, most secure purchasing experience. Our payment gateway is managed by one of the largest and most secure providers to the global market - PayPal. If you have any questions regarding our security policy, please contact our customer service support centre via
Yes, your credit card will be charged as soon as you place your order and goods will only be dispatched once this payment has been approved by your debit or credit card provider, or PayPal. Generally goods are shipped within 24-48 hours.
If you have paid twice you can send us an email and we will refund the duplicate amount You will be notified via email once the refund has been processed.
You will receive your Tax Invoice via email as soon as you have completed the payment process and you order has been confirmed. Please review and retain this email as this will be your proof of purchase.
f you are unable to find the answer to your question in the FAQ section, please send us an email at anytime on and we will get back to you as soon as we can. Please include your phone number and let us know if you would like us to call you. .

If you would like to return any items, please email us at and let us know within 3 days of receipt of the goods. Please note that returns are only possible if the purchased items are unopened and unused. We will refund the cost of the goods, minus the shipping cost. The cost of return postage costs must be covered by you. 

Please only send returns once you have emailed our customer service team and they provided you with a Return Code to include when addressing your return package. This ensures that they are aware of the return and will then be in the best position to refund the cost of the products purchased on receipt of any goods that have been returned in saleable condition.

To facilitate processing your return as quickly as possible all returns must include a copy of your delivery statement/ order number

When returning the items, please ensure that all products are packed securely to prevent any damage via the post. (Please note: you are responsible for their condition until they are returned to us.)  It is also highly recommended that you send your return goods via registered or tracked postage so that the package can be traced.

Please note, that the cost of shipping the goods to you initially is not refundable.

All items must be returned within 10 days of receipt. 

Please note we only distribute via our website to Australian addresses.

If you are visiting the site from another location and are interested in purchasing any of the products seen on the GL SKINFIT INSTITUTE® please email us at