SHIPPING IN AUSTRALIA
All successfully placed orders are dispatched within 24-48 hours.
All orders of $100 and over are shipped free. All other orders are packed and shipped at a cost of $10.00 per order.
Our shipping carrier is Australia Post via the e-parcel service. This is a fully trackable service within Australia. Shipping to capital cities is within 2-3 days from the time of postage and up to 7-10 days for more remote locations.
For any queries not covered in the FAQs, please contact us via the Contact page or email contact@glskinfitinstitute.com
The GL Sites use the PayPal gateway for credit cards and PayPal purchases. When purchasing your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology to provide you with the safest, most secure purchasing experience. Our payment gateway is managed by one of the largest and most secure providers to the global market - PayPal. If you have any questions regarding our security policy, please contact our customer service support centre via office@glskinfitinstitute.com
If you would like to return any items, please email us at contact@glskinfitinstitute.com and let us know within 3 days of receipt of the goods. Please note that returns are only possible if the purchased items are unopened and unused. We will refund the cost of the goods, minus the shipping cost. The cost of return postage costs must be covered by you.
Please only send returns once you have emailed our customer service team and they provided you with a Return Code to include when addressing your return package. This ensures that they are aware of the return and will then be in the best position to refund the cost of the products purchased on receipt of any goods that have been returned in saleable condition.
To facilitate processing your return as quickly as possible all returns must include a copy of your delivery statement/ order number
When returning the items, please ensure that all products are packed securely to prevent any damage via the post. (Please note: you are responsible for their condition until they are returned to us.) It is also highly recommended that you send your return goods via registered or tracked postage so that the package can be traced.
Please note, that the cost of shipping the goods to you initially is not refundable.
All items must be returned within 10 days of receipt.
Please note we only distribute via our website to Australian addresses.
If you are visiting the site from another location and are interested in purchasing any of the products seen on the GL SKINFIT INSTITUTE® please email us at contact@glskinfitinstitute.com